Since the opening of its original apothecary in New York City in 1851, Kiehl’s has become a globally renowned name in the skincare industry for serving its customers the finest formulations made with the most advanced skincare science and uniquely efficacious, natural ingredients. The customer has always been central to Kiehl’s, inspiring each and every company decision from development to sampling to service philosophy 00 and even the design of Kiehl’s store.
Kiehl’s retail stores are inspired by the company’s 165-year heritage and a desire to offer an experiential customer journey. Enveloped in a seamless shopping experience, each store around the world transports the customer to the original pharmacy while simultaneously offering the opportunity for customer discovery and learning.
“What makes Kiehl’s unique is that every visit to one of our stores is different yet the same” stated Kaila Nicdao, Business Unit Director of Kiehl’s Philippines. “Different in that we always aspire to provide a highly personalized experience for each customer with the help of our Kiehl’s Customer Representatives. But behind each conversation, it’s always the same apothecary heritage and the same spirit of giving and generosity that is shared.”
A Modern Apothecary with a Rich History
To bring the Kiehl’s apothecary to the Philippines, each material, design element and artifact has been meticulously chosen. Traditional textures like warm wood, marble accents, and vintage brass meet modern lab elements including glass and stainless steel.
Beakers, test tubes, and mortar & pestles celebrate Kiehl’s pharmacy traditions and original hand-made formulations. And true to its East Village roots, a New York attitude permeates every store, through eclectic design elements like neon lighting, wall murals, graffiti, and exposed brick walls.
“From the moment a customer glances through our store as they pass by, we want to be able to spark their curiosity. Whether it’s through the eye-catching neon signs or eclectic wall art, we want to take them on a journey to the NYC quirky world of Kiehl’s,” stated by Joan Hwang, Sr. Product Manager for Kiehl’s Philippines. “The Store of the Future concept elevates this experience for our customers with our enhanced store design. With this, we create a space inviting enough for skincare newbies to be able to explore, but reassuring enough for junkies to have a deep dive on their skin type, concerns, and the ingredients that best answer their needs. This is what makes Kiehl’s unique.”
According to Noelle Tiongson, Visual Merchandising Manager for Kiehl’s Philippines, “We designed around our products to tell their stories – about their ingredients, their origins, and their history. This allows our customers to learn and discover what is best for them. Once a customer has immersed himself in the store, we bring them back to the heart of a Kiehl’s visit – a healthy skin check at our consultation table which serves as the highlight of every Kiehl’s store. This reminds our customers that ultimately, what is most important is that we are able to address their specific needs and concerns.”
A Hub of Expertise
Personalized skincare consultations, delivered by highly trained Kiehl’s Customer Service Representatives (KCRs) are the hallmark of Kiehl’s commitment to service. Since the 1970s, KCRs wear a white lab coat – a continued celebration of the Kiehl’s authentic pharmacy heritage and skincare expertise.
To maximize this expert-customer interaction, Kiehl’s designed a Consultation Table – a comfortable space for customers to learn about formulas while experiencing them on their own skin. From above, this “information hub” is illuminated by the brilliant, custom light fixture to evoke an inviting feeling of warmth and approachability.
A Nature-Powered Experience
Visuals of efficacious ingredients from nature are layered throughout the store. Vintage botanical illustrations can be seen on signage and wall murals. Photographs of real ingredients pop within poster artwork and table props often include actual natural ingredients.
Powerful, Yet Safe Dermatologist Solutions
The brand’s most advanced, targeted line of skincare, launched in partnership between Kiehl’s chemists and a panel of world-class Dermatologists, and scientific experts, is presented in a simple fixture, organized by concern, allowing the customer to quickly find the solution right for his or her unique skincare needs.
Meet Mr. Bones
Affectionately nicknamed “Mr. Bones,” this skeleton is featured in each store around the world as a nod to Kiehl’s traditions in medicinal sciences and apothecary arts. Originally featured in the NYC flagship, founding family members, Aaron Morse used Mr. Bones to educate customers about their own physiology.
Curated for Customers, by Customers
To highlight Kiehl’s most beloved formulas, the “Customer Favorites” section showcases best-sellers from the local community. Kie hl’s Customer Representatives share their personal experiences with the products, creating an authentic, informative and relevant customer experience.
About Kiehl’s Since 1851
We are dedicated to providing the most efficacious and personalized skincare solutions to everyone, everywhere’ it’s part of our “Healthy Skin Guarantee.” Come visit our stores to get a complimentary personalized Skincare Consultation care of our experts Kiehl’s Customer Representatives. True to our spirit of service, we are proud to offer you samples of our finest formulas so you can “Try Before You Buy.”
Watch the video I shot + edited inside Kiehl's Philippines 1st Store of the Future here:
The HUNAT SUGBU (Dagan Para ni Maning) Series is a commemorative run organized by Cebu Parklane International Hotel for its past president Mr. Manuel G. Ting. First organized on May 15, 2011, the run does not only serve as a tribute to the hotel’s late president but is also one of the company’s major CSR projects, wherein proceeds will be donated to a Medical Mission in partnership with Jesu Christi.
From Left to Right: Cebu Parklane International Hotel’s General Manager Miss Cenelyn Manguilimotan, Hunat Sugbu 9 Race Director Mr. Joel Baring, and Hunat Sugbu 9 Chairman Mr. Nicanor Nacorda
This year, Hunat Sugbu 9 will be held on June 23, 2019, Sunday at the Ayala Terraces. There will be Four Race Categories: 3k, 6k, 12k, and 21k with Mr. Joel Baring as the Race Director. Registration Fee per race category are as follows: Php 400.00 for 3k, Php 500.00 for 6k, Php 750.00 for 12k, and Php 900.00 for 21k. A scrumptious meal awaits all the runners at the finish line, including various giveaways and raffle items.
Water stations will be manned by the different departments of Cebu Parklane International Hotel to assure adequate hydration for all runners. Runners are also encouraged by the hotel to secure their own water bottles in order to minimize the use of plastic. That is part of the hotel's effort in reducing plastic waste.
For a more effective and fast-paced result for the runners, the Parklane organizing team will be endorsing the “Time-in Chip” race bib for race categories 12K and 21K. This “Time-in Chip” race bib will be distributed upon the runner’s registration. In the ninth
year of hosting this commemorative run, Parklane is aiming to reach the 2,200 mark.
Registration opens on April 25, 2019 at the Parklane Lobby. Soon, the hotel will open registration booths at SM City Cebu and Ayala Center Cebu from May to June 21, 2019.
For more details you may visit Cebu Parklane's official Facebook account.
Hello! as you probably know by now, Mother's Day is fast approaching. It's that wonderful day where we can freely (and truly) express our love and gratitude to our moms. I feel like this celebration is very important as birthdays. Making our moms feel extra special on this day doesn't have to be expensive and crazy. A few good things showered with love is what I believe our mommies need.
For this coming Mother's Day, I've been thinking hard what to do/give for my mom. Here are some of the ideas I come up with and hopefully this will help if you are still looking for the best way on how to make your mom happy this Mother's day.
1. Be the Mommy of the Day
You don't have to be a mother to know how hard it is to be a mother. Moms have so many things to do and think about. Why not do some of your mom's work for a day? You can start by doing the laundry or by cleaning the house. If you have a younger sibling, take your time to be their baby sitter. It wouldn't only help lessen your mom's work, but it can also give you a good chance to be the best brother/sister that you can be.
2. Grant Her a Beauty Treat
Every girl loves to beautiful, our moms are no exemptions. Find out what beauty product appeals to your mom the most and surprise her with it. For instance, if your mommy is a makeup junkie, get her a subscription box full of cosmetics goodies that she could play with. Such kind of boxes is a little bit pricey so you may devise your own cosmetics box! Beauty doesn't end in makeup, it goes beyond fashion. You may buy her a chic purse, or if you can, treat her into a shopping free! This time, you don't have to worry that much because a number of sales and discounts are available during the Mother's day season.
3. Free Her Day from Stress
Moms are prone to stress even if they are not at work. That is because being a mommy is a full-time job that doesn't end from day to night. Mother's Day is the best day for you to help her de-stress. You may start by treating her a great body massage or take her to a beauty salon. You may also make her a breakfast in bed or prepare a dinner for the whole family where you could celebrate Mother's day together. It will lessen her work and make her de-stress because of happiness. Always remember: a happy mom is a stress-free mom. haha charot!
4. Thank Her
Let's admit it, thanking someone could be hard as apologizing to someone. We all have our reasons, but on Mother's day, let's make an extra effort to thank our mothers. I think it is one of the most important things that we often neglect to say. The Mother's day is a great chance for us to do it so thank your mom in any way that you can. Give her a thank you card or write her a letter. Those will never go out of style. Tell her what you really feel and how important she is to you. If you are not living together with your mom, call her and don't forget to tell her you love her. They said spending your time to someone is the best way to show them how much you love them. So no matter how busy you are, try your best to spend time with your mom and thank her.
5. Make Your Mama Proud
I believe that love is the most powerful tool that can help us become the best version of ourselves. Let your mom's love inspire you to be the best man/woman you can be. Whatever you are or whatever status in life you are in, strive to become somebody your mom can be proud of. Don't let your mom down and always try to be better.
These are just a few of the ideas I have that you may consider this Mother's day. Thank you very much for reading and I hope my humble list will help. If you have some ideas this Mother's day, share to us by leaving a comment below.
Bonus! I made a greeting card for my mom this Mother's day. I painted some flowers and made use of calligraphy skill. Feel free to print this one if you wish to. Download the card here . You may alter the size of the image according to your preference once you download the file. Good luck!
